How do I stop fake competitor reviews on Google or Zomato?

Competitor review bombing is common. We analyze patterns like sudden 1-star spikes and repeated device fingerprints. This evidence is submitted to moderation teams to request mass removal of fake ratings.

Does responding to reviews improve restaurant ranking?

Yes. Google confirms that responding to reviews boosts your local SEO signals. Consistent replies show activity and engagement, helping your restaurant rank higher in Map Pack results.

What is the best way to capture delivery feedback for Zomato and Swiggy?

Our system automates post-delivery WhatsApp and SMS requests. Happy customers are guided to review on Zomato/Swiggy, while unhappy customers are routed to a private feedback form.

How can restaurants protect themselves from influencer blackmail?

If an influencer threatens a 1-star review for free food, it violates platform policies. We help you document the incident and file a complaint, while also identifying authentic influencers for real collaborations.

F&B Reputation Experts

Taste is Subjective.
Your Reputation Isn't.

We help Restaurants, Cloud Kitchens, and Cafés dominate "Near Me" searches, automate reviews on Zomato & Google, and protect your brand from fake ratings.

Start Free Audit

They Check Your Rating Before
They Check Your Menu.

The Crisis

The "Invisible Line"

In the food business, 4.0 stars is the threshold. Below it, customers scroll past you on Zomato and Swiggy without ever seeing your food.

One vindictive review about "cold food" or "rude staff" can drop your weekend footfall by 20%.

The Solution

Digital Front-of-House

Cognivista Tech provides a Digital Front-of-House Manager. We automate the collection of positive reviews while your customers are still dining.

Automated Positive Reviews
Pristine Digital Presence

Specialized Solutions for F&B

Cafe Review Automation

The "Table-Side" Review Capture (NFC)

Don't let them leave without rating you. We place branded NFC standees on every table for instant feedback.

Tap-to-Rate: Customers tap their phone to rate on Google/Zomato in 5 seconds.
Visual Reviews: Prompts users to upload food photos, boosting visibility by 200%.

Remove Negative Zomato Reviews

Delivery Platform Dominance

Your Zomato/Swiggy rating is a separate battleground. We help you manage it efficiently.

Unified Dashboard: See all Zomato, Swiggy, and Google reviews in one place.
Smart Response: Professional replies to complaints turn negatives into wins.

Food Blogger Reputation Management

"Food Blogger" Protection

The rise of "influencers" demanding free food for good reviews is a plague. We protect your brand.

Blackmail Protection: We document threats and report violations to block retaliation.
Verified Collabs: Identify genuine food bloggers with real engagement.

Google Maps SEO for Restaurants

Local SEO: Owning "Near Me"

When someone types "Best Biryani near me," you need to be in the Top 3 (Map Pack).

Menu Optimization: Full menu schema to trigger dish-specific search hits.
Attributes: Optimize for "Rooftop", "Pet Friendly", and other filters.

The ROI of 5 Stars in Food Service

The "0.5 Star" Bump

UC Berkeley researchers found that a 0.5-star improvement translates to a 19% increase in peak-hour table bookings.

Delivery Algorithm

Higher rated restaurants get "Hero Slots" on Zomato and Swiggy homepages without paying for ads.

Pricing Power

5-star restaurants can charge 10-15% higher prices because customers perceive them as "premium" quality.

Frequently Asked Questions

Expert answers on Restaurant Reputation Management.

The fastest method is NFC Table Standees. Customers tap their phone on the standee and land directly on your Google or Zomato review page—no scanning or typing required. Cognivista Tech also uses Wi-Fi login prompts and visual review requests to capture reviews while guests are still at the table.

Yes—if they violate platform policies. Zomato and Swiggy remove reviews that involve spam, abusive language, blackmail, competitor attacks, or irrelevant rider complaints. We help you file structured disputes. Genuine negative reviews cannot be deleted, but we bury them using volume-based review automation and reputation strategies.

Competitor review bombing is common in the F&B industry. Cognivista Tech analyzes patterns like sudden 1-star spikes, location mismatches, and repeated device fingerprints. This evidence is submitted to Google or Zomato moderation teams to request mass removal of fake ratings.

Yes. Google confirms that responding to reviews boosts your local SEO signals. Consistent replies show activity, engagement, and care—helping your restaurant rank higher in “Best ___ near me” Map Pack results. We handle responses for Zomato, Swiggy, and Google.

A small 0.5-star increase can boost peak-hour bookings by up to 19%. Higher ratings on Zomato and Swiggy unlock “Hero Slots,” increasing visibility without ads. Strong Google ratings also increase footfall, direct calls, and menu views, improving both dine-in and delivery revenue.

Our system automates post-delivery WhatsApp and SMS requests. Customers who had a positive delivery experience are guided to leave a review on Zomato/Swiggy, while unhappy customers are routed to a private feedback form where you can address the issue before it affects your rating.

If an influencer threatens a 1-star review for free food, it violates the policies of Google, Instagram, and Zomato. Cognivista Tech helps you document the incident and file a platform complaint. We also help you identify authentic influencers with real engagement to avoid fake or exploitative collaborations.

Is Your Online Reputation
Appetizing?

Don't let a few bad reviews leave a bad taste in your customers' mouths.