Hospitality Reputation Experts

The Guest Experience
Doesn't End at Checkout.

We help Hotels, Resorts, and Travel Brands dominate TripAdvisor, conquer Google Travel, and turn guest satisfaction into Direct Revenue.

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In Hospitality, Reputation is Rate.

The Reality

The OTA Trap

81% of travelers read reviews before booking. A difference of just 0.5 stars on MakeMyTrip or Goibibo can allow your competitor to charge 20% more per night while you struggle to fill rooms.

If you aren't in the "Excellent" category, OTAs bury you. You become invisible.

The Solution

Managed Infrastructure

Cognivista Tech provides a managed reputation infrastructure. We automate feedback collection, suppress negative visuals, and ensure your property looks as good online as it does in person.

Automated Guest Feedback
Negative Visual Suppression

Specialized Solutions for the Hospitality Sector

Hotel Review Automation Software

The "Pre-Checkout" Safety Net

Don't wait for a TripAdvisor complaint. We catch guests while they are still on property, turning potential issues into praise.

QR Feedback: Guests report issues instantly via room QR codes.
Instant Alerts: GM gets WhatsApp alert to fix issues before checkout.

TripAdvisor Review Automation

OTA & Metasearch Dominance

Ranking #1 on TripAdvisor isn't luck; it's an algorithm. We manage volume and recency to keep you at the top.

Volume & Recency: Automated post-stay requests trigger algorithm boosts.
Response Strategy: Professional responses to every MMT/Goibibo review.

Hospitality Crisis Management

Crisis Management: Hygiene & Safety

A single "food poisoning" review can kill occupancy. We provide rapid response protocols to contain viral damage.

Rapid Response: Legal/PR templates to de-escalate sensitive issues.
Suppression: "Positive Content Blast" to bury fake hygiene claims.

Resort Marketing Agency India

Visual Reputation & UGC

Guests book with their eyes. We manage your property's "Visual SEO" by curating high-quality images.

Photo Management: Removal of low-quality/irrelevant guest photos.
Influencer Seeding: High-quality content to drown out bad visuals.

The ROI: Why Reputation
Management Pays for Itself

Trust is the currency of the hospitality industry.

💰

Increase ADR (Daily Rate)

Cornell University research shows a 1-point increase in reputation score allows you to raise room rates by 11.2% without losing occupancy.

📉

Reduce OTA Commissions

A strong brand reputation encourages guests to book directly on your website, saving you the 15-30% commission fees charged by OTAs.

🚀

Wedding & Event Sales

For high-ticket bookings like destination weddings, trust is everything. We curate a pristine digital footprint that convinces event planners you are the perfect venue.

Frequently Asked Questions

Expert answers on Hotel Reputation Management.

You cannot delete genuine guest reviews, but you can prevent them. Cognivista Tech uses a “Pre-Checkout Safety Net” that catches unhappy guests before they leave. QR feedback in rooms alerts your GM instantly, allowing you to fix issues in real time. This prevents 1-star reviews and turns unhappy guests into loyal promoters.

Hotels can automate reviews using WhatsApp-first review requests triggered immediately after checkout. This ensures a steady flow of fresh 5-star reviews on Google, TripAdvisor, Booking.com, and MakeMyTrip. WhatsApp has a 98% open rate, making it far more effective than email.

Yes—if they violate platform policies. Cognivista Tech helps dispute and remove reviews involving blackmail, false stays, spam, or defamatory content. Genuine negative reviews cannot be deleted, but we use suppression systems to push them down by generating high-quality positive reviews.

Higher ratings directly increase ADR (Average Daily Rate) and occupancy. Studies show that a 1-point increase in reputation score allows hotels to raise their room rates by up to 11.2%. Positive reviews also improve direct bookings by reducing reliance on OTA listings and boosting trust signals on Google.

Do not give discounts under pressure. This violates TripAdvisor’s and Booking.com’s policies. Cognivista Tech helps document the incident and file a manipulation report with the platform to block the retaliatory review from appearing.

Improving ranking requires a combination of review volume, recency, response rate, and photo quality. Cognivista Tech automates fresh reviews, drafts SEO-optimized responses, removes low-quality user photos, and improves your Google Travel presence with strong visual SEO.

Cognivista Tech provides a fully managed reputation service powered by enterprise-grade technology. We set up the automation, handle review responses, monitor OTAs, execute crisis management, and fight fake reviews—so your team can focus on delivering a great guest experience.

Let's Fill Your Rooms.

Your next guest is comparing you to your neighbor right now.
Make the choice obvious.